Refund policy

No Refunds.

Returns:

We will happily accept returns on all full priced merchandise for store credit. All full-priced, unused, unwashed and unworn merchandise can be returned for store credit. Products found damaged and used will not receive store credit. This includes pet hair, stains, smells, rips, damaged zippers , crochet rips, safety pins on product, incomplete strapping or buttons, make up stains, and etc. We are not responsible for damages to clothing as a result of improper care or handling or incorrect sizing. 

Please send an email to keturahscboutique1@yahoo.com to request an RA Number. We must receive the returned product within 5 days from the assigned RA Number

There Is A 20% Restock Fee And Customers Is Responsible For New Delivery Rate. 

Once we receive your return please allow 3-6 business days for processing. Once processed we will email you a store credit code which can be used to purchase a new item of your choosing. 

 

Exchanges:

We recommend returning your item back to us, then using your store credit to place a new order. However there is no refunds. All exchanges will be processed as a store credit. You can return the product to us as soon as possible and we will email you a store credit with which you can use to purchase a different size , if it's still in stock, or you can purchase a different item of your choosing. 

Defective Merchandise: 

If you have received an item with any problems or defects, please contact us within 3 days of receiving your order to inform us of the issue. If we are not notified within 3 days, you will no longer qualify for a return. You must send a photo to keturahscboutique1@yahoo.com of the damage/defect item along with all the details of your order invoice.

Please also keep the following in mind:

All sale items are Final sale.

(Jewelry, bags, bodysuits, and all accessory items are final sale)

How to return merchandise:

You are responsible for shipping charges associated with returning the package. Please include a copy of the invoice and please state the reason for your return on the invoice, please print out your confirmation email and this will suffice as record of your transaction

*It is highly recommended that you place tracking on your return package in case it gets lost amidst its travels back to us.